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🎧 AI Course for Customer service

Corso AI per Customer service

By profession · from zero · 1h 25m · 6 lessons · Lessons free, exercises on credits

It trains you to answer a heated complaint with empathy, write reusable macros for the team and turn an angry customer into a fan with AI.

Who it's for

Customer service who want concrete results from AI right away. Starts from zero: 20 minutes a day in the browser is enough.

What you get

• Ready-to-use prompts for your real work cases
• The 7-dimension method applied to your role
• Attendance certificate and a path to verifiable certification

Course structure

1. Foundations of AI in customer service (12 min)
2. The 7 dimensions applied to customer replies (14 min)
3. Replying to a heated complaint: empathy and de-escalation (15 min, scored exercise)
4. Writing reusable, consistent macros for the team (15 min, scored exercise)
5. Turning an angry customer into a fan (15 min, scored exercise)
6. Toward the certificate: recap and final challenge (14 min, scored exercise)

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Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.