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🛠️ AI Course for Help desk

Corso AI per Help desk

By profession · from zero · 1h 12m · 6 lessons · Free to start

AI as a senior colleague: turning a user's problem into a clear ticket, writing step-by-step guides, answering the tenth identical request with patience. Every exercise gets a 0-100 score across 7 dimensions, with advice to climb.

Who it's for

Help desk who want concrete results from AI right away. Starts from zero: 20 minutes a day in the browser is enough.

What you get

• Ready-to-use prompts for your real work cases
• The 7-dimension method applied to your role
• Attendance certificate and a path to verifiable certification

Course structure

1. AI in support: fast on form, you responsible for substance (12 min)
2. The 7 dimensions applied to support (12 min)
3. Translating the user's problem into a clear ticket (12 min, scored exercise)
4. Writing understandable step-by-step guides (12 min, scored exercise)
5. Responding patiently to the tenth identical request (12 min, scored exercise)
6. Toward the certificate: recap and final challenge (12 min, scored exercise)

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📱 Download the Android app (beta) iOS coming soon

Say what you mean. Get what you need.

Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.