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😊 AI Course for Customer Experience Managers

Corso AI per Customer Experience Manager

Corporate roles · from zero · 1h 12m · 6 lessons · Lessons free, exercises on credits

It trains you to map the customer journey and its friction points with AI and to turn NPS results into an improvement plan.

Who it's for

Customer Experience Managers in structured companies who want concrete results from AI right away. Starts from zero: 20 minutes a day in the browser.

What you get

• Ready-to-use prompts for real cases
• The 7-dimension method applied to your goal
• Free attendance certificate and a path to certification

Course structure

1. AI in the Customer Experience Manager's work (12 min)
2. The 7-dimension method (12 min)
3. Mapping the customer journey and friction points (12 min, scored exercise)
4. Turning NPS results into an improvement plan (12 min, scored exercise)
5. Coordinating fixes across the departments involved (12 min, scored exercise)
6. Toward the certificate: putting it all together (12 min, scored exercise)

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