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😊 AI Course for Customer Experience Managers

Corso AI per Customer Experience Manager

Corporate roles · from zero · 1h 12m · 6 lessons · Free to start

Mapping the customer journey and friction points, turning nps results into an improvement plan, coordinating fixes across the departments involved: practice scored 0-100 across 7 dimensions, with advice to climb on every attempt.

Who it's for

Customer Experience Managers in structured companies who want concrete results from AI right away. Starts from zero: 20 minutes a day in the browser.

What you get

• Ready-to-use prompts for real cases
• The 7-dimension method applied to your goal
• Free attendance certificate and a path to certification

Course structure

1. AI in the Customer Experience Manager's work (12 min)
2. The 7-dimension method (12 min)
3. Mapping the customer journey and friction points (12 min, scored exercise)
4. Turning NPS results into an improvement plan (12 min, scored exercise)
5. Coordinating fixes across the departments involved (12 min, scored exercise)
6. Toward the certificate: putting it all together (12 min, scored exercise)

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