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🎧 AI Course for Call Centers and BPO

Corso AI per il settore Call center e BPO

By industry · from zero · 1h 12m · 6 lessons · Lessons free, exercises on credits

With AI you draft a compliant outbound campaign script, the knowledge base for agents and a call's quality report, with customer data protected.

Who it's for

People working in call centers and bpo: from the office to the field. Starts from zero, 20 minutes a day.

What you get

• Ready-to-use prompts for real cases
• The 7-dimension method applied to your goal
• Free attendance certificate and a path to certification

Course structure

1. AI in the call center sector: what it can and can't do (12 min)
2. The 7-dimension method applied to call centers (12 min)
3. Case 1: drafting scripts for outbound campaigns (12 min, scored exercise)
4. Case 2: preparing knowledge bases for agents (12 min, scored exercise)
5. Case 3: summarizing calls into quality reports (12 min, scored exercise)
6. Toward the certificate: recap and final challenge (12 min, scored exercise)

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Say what you mean. Get what you need.

Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.