Scenarios › Consulting
SLA governance per contratto di outsourcing · Consulting · Beginner · 100 XP
The company outsourced its IT operations 2 years ago but the vendor is consistently missing SLAs without consequences because the contract governance is poorly designed. The user must design a strengthened SLA governance model covering measurement methodology, reporting cadence, penalty and bonus mechanisms, service review meetings, and escalation triggers, ready to incorporate into the contract renewal negotiation.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
The company outsourced its IT operations 2 years ago but the vendor is consistently missing SLAs without consequences because the contract governance is poorly designed. It is a beginner-level Consulting training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
It is designed for Consulting professionals and anyone who wants to handle this kind of situation with AI. The beginner difficulty makes it a good entry point, with room to chase a high score.
Yes: it appears in "Operational Excellence", structured paths that take you from first prompt to certification.
Assign the AI a precise role, give the key facts of the situation, state a verifiable objective, declare constraints (length, tone, what to avoid), and ask for the exact output format you need. Grace scores each of these elements separately.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Consulting scenarios are waiting.
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