Scenarios › Consulting
Omnichannel customer experience redesign · Consulting · Advanced · 250 XP
The retailer's customer experience is fragmented: the website, app, in-store, and call center operate as separate silos with no shared customer view. NPS is 32 vs. best-in-class of 68. The user must design an omnichannel CX transformation covering customer journey mapping across channels, unified data model and CDP requirements, channel orchestration principles, store associate enablement with digital tools, and a measurement framework, with a phased implementation roadmap.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
The retailer's customer experience is fragmented: the website, app, in-store, and call center operate as separate silos with no shared customer view. It is an advanced-level Consulting training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Omnichannel Customer Experience Redesign", read the feedback and retry with a stronger prompt.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Consulting scenarios are waiting.
It is designed for Consulting professionals and anyone who wants to handle this kind of situation with AI. The advanced difficulty makes it a solid test for experienced prompt writers.
Completing this advanced scenario earns up to 250 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.
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