Problem Solving › Transport

Recurring cargo damage and disputes

Danni ricorrenti al carico e contenzioso · Transport · Advanced

The case

In the last 6 months 4.2% of shipments (out of 9,000) arrived damaged, versus a 1% target. Claims total 61,000 € in refunds and credit notes, and a major client threatens to terminate. Causes are mixed: inadequate load securing, poorly packed items by the sender, rough handling at the hub, and disputes over who is liable (missing photo evidence and badly filled CMR). How do you drive the damage rate toward 1% and reduce disputes over the next 6 months?

Negli ultimi 6 mesi il 4,2% delle spedizioni (su 9.000 totali) è arrivato danneggiato, contro un target dell'1%. I reclami valgono 61.000 € tra rimborsi e note di credito, e un cliente importante minaccia di rescindere. Le cause sono miste: fissaggio del carico inadeguato, colli mal imballati dal mittente, movimentazioni brusche in hub, e contestazioni su chi sia responsabile (mancano prove fotografiche e CMR compilati male). Come porti il tasso danni verso l'1% e riduci il contenzioso nei prossimi 6 mesi?

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Frequently asked questions

What is the "Recurring cargo damage and disputes" problem-solving case on Grace?

It is a advanced-level Transport case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Is there one correct answer to "Recurring cargo damage and disputes"?

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