Problem Solving › Transport
Danni ricorrenti al carico e contenzioso · Transport · Advanced
In the last 6 months 4.2% of shipments (out of 9,000) arrived damaged, versus a 1% target. Claims total 61,000 € in refunds and credit notes, and a major client threatens to terminate. Causes are mixed: inadequate load securing, poorly packed items by the sender, rough handling at the hub, and disputes over who is liable (missing photo evidence and badly filled CMR). How do you drive the damage rate toward 1% and reduce disputes over the next 6 months?
Negli ultimi 6 mesi il 4,2% delle spedizioni (su 9.000 totali) è arrivato danneggiato, contro un target dell'1%. I reclami valgono 61.000 € tra rimborsi e note di credito, e un cliente importante minaccia di rescindere. Le cause sono miste: fissaggio del carico inadeguato, colli mal imballati dal mittente, movimentazioni brusche in hub, e contestazioni su chi sia responsabile (mancano prove fotografiche e CMR compilati male). Come porti il tasso danni verso l'1% e riduci il contenzioso nei prossimi 6 mesi?
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