Problem Solving › Operations

Three emergencies, one team

Tre urgenze, una sola squadra · Operations · Beginner

The case

Your maintenance crew (4 technicians) gets three urgent calls at once: (A) your biggest client's plant is down, losing €5,000/hour; (B) a fault with potential safety risk at a school; (C) the long-time client who already had 2 outages this month and threatened to cancel. You can cover two now, the third waits at least 4 hours. How do you assign?

La tua squadra di manutenzione (4 tecnici) riceve tre chiamate urgenti nello stesso momento: (A) l'impianto del cliente più grande è fermo, perde 5.000€/ora; (B) un guasto con potenziale rischio sicurezza in una scuola; (C) il cliente storico che ha già subito 2 disservizi questo mese e ha minacciato la disdetta. Puoi coprirne due subito, la terza aspetta almeno 4 ore. Come assegni?

Read the case, write how you would solve it, in free text, no prompt required, and Grace's AI judges whether your solution actually works, solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Three emergencies, one team" problem-solving case on Grace?

It is a beginner-level Operations case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works, and tells you what is still uncovered.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered, without revealing the solution, so you can strengthen your plan and try again. After you solve it, 6 more Operations cases are waiting.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Operations. The beginner difficulty makes it an accessible starting point.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

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