Problem Solving › Healthcare
La caduta in RSA e la figlia che parla di denuncia · Healthcare · Beginner
An 88-year-old resident of your nursing home, cognitively impaired and with one previous fall, fell last night walking to the bathroom alone: facial trauma, stitches in the emergency department, now back at the facility. His daughter, notified this morning, arrived furious: she says she had told you he needed watching, that she pays 3,200€ a month for exactly this, and that this time she is going to her lawyer. The fall happened despite the measures in the care plan being active; watching every resident on sight all night is impossible, and restraints are neither lawful nor right as routine prevention. You are the coordinator. How do you handle the meeting and what follows?
Un ospite di 88 anni della tua RSA, con deterioramento cognitivo e già caduto una volta, è caduto stanotte andando in bagno da solo: trauma facciale, sutura in pronto soccorso, ora è rientrato. La figlia, avvisata stamattina, è arrivata furiosa: dice che ve l'aveva detto che andava sorvegliato, che paga 3.200€ al mese per questo, e che stavolta va dal suo avvocato. La caduta è avvenuta nonostante le misure previste dal piano assistenziale fossero attive; sorvegliare a vista ogni ospite tutta la notte è impossibile e la contenzione non è né lecita né giusta come prevenzione di routine. Sei il coordinatore. Come gestisci il colloquio e il dopo?
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