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The unavailable drug and the chronic patients at the counter

Il farmaco introvabile e i pazienti cronici allo sportello · Healthcare · Beginner

The case

You own a neighborhood pharmacy. A drug for a common chronic condition has been in national shortage for three weeks: wholesalers are not delivering, stocks are gone, and every day a dozen regular patients show up with their prescription, some scared (without it, in a week I will be ill), some angry at you as if you were hiding it in the storeroom, some who have already tried five pharmacies. Therapeutic alternatives exist but require going back to the doctor, and the local doctors are swamped. How do you organize the pharmacy's response?

Sei il titolare di una farmacia di quartiere. Un farmaco per una patologia cronica comune è in carenza nazionale da tre settimane: i grossisti non lo consegnano, le scorte sono finite, e ogni giorno una decina di pazienti abituali si presenta con la ricetta in mano, qualcuno spaventato (senza, tra una settimana sto male), qualcuno arrabbiato con te come se lo nascondessi in magazzino, qualcuno che ha già girato cinque farmacie. Le alternative terapeutiche esistono ma richiedono il passaggio dal medico, e i medici di zona sono subissati. Come organizzi la risposta della farmacia?

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Frequently asked questions

What is the "The unavailable drug and the chronic patients at the counter" problem-solving case on Grace?

It is a beginner-level Healthcare case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Healthcare. The beginner difficulty makes it an accessible starting point.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Healthcare cases are waiting.

How much XP is this case worth?

Solving a beginner case earns up to 80 XP on the first successful solution. Failed attempts and repeat solutions earn much less — the reward is for cracking it.

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