Problem Solving › Healthcare
Il paziente che pretende l'antibiotico · Healthcare · Beginner
General practice clinic, 6 p.m., twelve patients still waiting. A 52-year-old patient of yours, a businessman always in a rush, is on day three of a cold and sore throat: clearly viral picture, no red flags. But he has already decided: he wants the antibiotic, the one his old doctor always gave him, because Monday he has a trade fair and cannot afford to be ill. To your first objections he replies that last time it worked, and that if you do not prescribe it, he will get it from the emergency department or a private doctor. You have four minutes. How do you handle the request?
Ambulatorio di medicina generale, ore 18, dodici pazienti ancora in attesa. Un tuo assistito di 52 anni, imprenditore sempre di corsa, è al terzo giorno di raffreddore e mal di gola: quadro chiaramente virale, nessun segno d'allarme. Ma lui ha già deciso: vuole l'antibiotico, quello che gli ha sempre dato il suo vecchio medico, perché lunedì ha una fiera e non può permettersi di stare male. Alle tue prime obiezioni risponde che l'altra volta ha funzionato e che se non glielo dai tu, se lo fa dare al pronto soccorso o dal privato. Hai quattro minuti. Come gestisci la richiesta?
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