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The booking desk between impossible timelines and exasperated patients

Lo sportello CUP tra tempi impossibili e pazienti esasperati · Healthcare · Beginner

The case

You coordinate the booking desks of a hospital site. Your operators spend their days communicating timelines they did not decide: the first available ultrasound is in seven months, and that sentence triggers everything: shouting, tears, accusations at the operator as if she chose the schedules, requests for the complaints number, and the savvy ones demanding the right priority code to jump the queue. Two operators have requested transfers, one is on stress leave. You do not control the schedules, but you do control the desk. What can you do?

Coordini gli sportelli di prenotazione di un presidio ospedaliero. Le tue operatrici passano le giornate a comunicare tempi che non hanno deciso loro: la prima ecografia disponibile è tra sette mesi, e la frase scatena di tutto: chi urla, chi piange, chi accusa l'operatrice come se scegliesse lei le agende, chi chiede il numero per lamentarsi e chi, sapendo come funziona, pretende il codice di priorità giusto per scavalcare. Due operatrici hanno chiesto il trasferimento, una è in malattia da stress. Le agende non le controlli tu, ma lo sportello sì. Cosa puoi fare?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "The booking desk between impossible timelines and exasperated patients" problem-solving case on Grace?

It is a beginner-level Healthcare case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Healthcare. The beginner difficulty makes it an accessible starting point.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Healthcare cases are waiting.

How much XP is this case worth?

Solving a beginner case earns up to 80 XP on the first successful solution. Failed attempts and repeat solutions earn much less — the reward is for cracking it.

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