Problem Solving › Healthcare
I referti istologici in ritardo e il centralino nel panico · Healthcare · Beginner
Your hospital's pathology unit is struggling: one pathologist short and an activity peak have pushed histology report times from 10 to 25 working days. For those awaiting a biopsy result, every day is an eternity: the department's switchboard is bombarded with anxious calls, some people show up in person, wards push for cases awaiting treatment decisions, and the administrative staff, who cannot say anything about contents, find themselves managing fears they are not equipped to handle. Recovering the timelines will take at least two months. How do you manage people's wait while the backlog clears?
L'anatomia patologica del tuo ospedale è in affanno: un patologo in meno e un picco di attività hanno portato i tempi dei referti istologici da 10 a 25 giorni lavorativi. Per chi aspetta l'esito di una biopsia, ogni giorno è un'eternità: il centralino del reparto è tempestato di chiamate ansiose, qualcuno si presenta di persona, i reparti sollecitano per i casi in attesa di decisione terapeutica, e il personale amministrativo, che non può dire nulla sui contenuti, si trova a gestire paure che non sa maneggiare. Il recupero dei tempi richiederà almeno due mesi. Come gestisci l'attesa delle persone mentre l'arretrato rientra?
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