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Win-Back of Churned Customer

Recupero cliente che ha disdetto · Sales · Advanced · 250 XP

A customer cancelled 6 months ago citing poor support. A product update has fixed the issues. Structure a win-back outreach that acknowledges the past without over-apologizing.

Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Win-Back of Churned Customer" scenario on Grace?

A customer cancelled 6 months ago citing poor support. It is an advanced-level Sales training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.

How is my prompt evaluated on "Win-Back of Churned Customer"?

Grace analyzes your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.

How many XP is "Win-Back of Churned Customer" worth?

Completing this advanced scenario earns up to 250 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.

Do I need to pay to try this scenario?

You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Win-Back of Churned Customer", read the feedback and retry with a stronger prompt.

Which AI tools does this scenario work with?

All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.

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