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Upselling to a Happy Customer

Sales · Beginner · 100 XP

A customer has been on the base tier for 18 months with excellent usage data. Structure an upsell conversation that feels natural, not pushy.

Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.

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Frequently asked questions

What is the "Upselling to a Happy Customer" scenario on Grace?

A customer has been on the base tier for 18 months with excellent usage data. It is a beginner-level Sales training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.

How many XP is "Upselling to a Happy Customer" worth?

Completing this beginner scenario earns up to 100 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.

Who is "Upselling to a Happy Customer" for?

It is designed for Sales professionals and anyone who wants to handle this kind of situation with AI. The beginner difficulty makes it a good entry point, with room to chase a high score.

Can I retry "Upselling to a Happy Customer" to improve my score?

Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Sales scenarios are waiting.

Do I need to pay to try this scenario?

No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Upselling to a Happy Customer", read the feedback and retry with a stronger prompt.

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