Problem Solving › Data Analysis
Il report richiesto che i dati non possono sostenere · Data Analysis · Advanced
Sales management asks you for a per-client profitability analysis, to be used for renegotiating contracts at renewal: due in three weeks. Digging in, you find the data cannot support the question: service costs are tracked by department, not by client, shared jobs are allocated with different criteria from office to office, and for 30% of clients historical data is incomplete due to an ERP migration. You can produce numbers for every client, but with error margins exceeding 20% on some: enough to renegotiate with the wrong client. Management does not want to hear about limits: we need the numbers, we will decide. How do you handle the delivery?
La direzione commerciale ti chiede un'analisi della redditività per singolo cliente, da usare per rinegoziare i contratti al rinnovo: serve tra tre settimane. Scavando, scopri che i dati non reggono la domanda: i costi di servizio non sono tracciati per cliente ma per reparto, le commesse condivise tra clienti sono allocate con criteri diversi da ufficio a ufficio, e per il 30% dei clienti i dati storici sono incompleti per un cambio di gestionale. Puoi produrre numeri per ogni cliente, ma con margini di errore che su alcuni superano il 20%: abbastanza da rinegoziare col cliente sbagliato. La direzione non vuole sentire parlare di limiti: servono i numeri, decidiamo noi. Come gestisci la consegna?
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