Scenarios › Customer Success
Cliente a rischio churn silenzioso · Customer Success · Beginner · 100 XP
A customer has stopped engaging but hasn't expressed intent to leave. The user must identify warning signs and draft a targeted recovery strategy.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
A customer has stopped engaging but hasn't expressed intent to leave. It is a beginner-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Yes: it appears in "Legal & Customer Success" and "AI Ready Junior", structured paths that take you from first prompt to certification.
Grace analyzes your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.
All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.
Assign the AI a precise role, give the key facts of the situation, state a verifiable objective, declare constraints (length, tone, what to avoid), and ask for the exact output format you need. Grace scores each of these elements separately.
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