Scenarios › Customer Success
Recupero NPS negativo da cliente enterprise · Customer Success · Advanced · 250 XP
A €200K ARR client gave NPS=2 citing poor responsiveness and feature gaps. Structure a recovery plan that rebuilds trust in 60 days.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
A €200K ARR client gave NPS=2 citing poor responsiveness and feature gaps. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Recovering from a Negative NPS from Enterprise Client", read the feedback and retry with a stronger prompt.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.
It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The advanced difficulty makes it a solid test for experienced prompt writers.
Completing this advanced scenario earns up to 250 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.
From our network
AGORÀ Intelligence: Enterprise AI Governance Platform
Govern AI at scale: policies, adoption and measurable results on your data. Built for boards and C-suite.
Visit agora-intelligence.com →From the Agora Intelligence blog
📱 Download the Android app (beta) iOS coming soon
Say what you mean. Get what you need.
Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.