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The client urgently needs money but the paperwork is incomplete

Il cliente ha bisogno urgente dei soldi ma la documentazione è incompleta · Insurance · Beginner

The case

A policyholder was in a car accident with 8,000€ in damages. He has an agreement with the repair shop that is waiting for the go-ahead and threatens to cancel the discount if he doesn't pay within 5 days. The file is still missing the CID accident report countersigned by the other party and two legible photos of the damage. The policyholder calls every day, increasingly agitated, and threatens to get a lawyer involved. How do you proceed?

Un assicurato ha subito un incidente stradale con danni per 8.000€. Ha un accordo con l'officina che aspetta il via libera e minaccia di annullare lo sconto se non paga entro 5 giorni. Nel fascicolo mancano ancora la denuncia CID controfirmata dalla controparte e due foto dei danni leggibili. L'assicurato chiama ogni giorno, sempre più agitato, e minaccia di rivolgersi a un legale. Come procedi?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "The client urgently needs money but the paperwork is incomplete" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Is there one correct answer to "The client urgently needs money but the paperwork is incomplete"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Insurance. The beginner difficulty makes it an accessible starting point.

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