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Longtime client threatens to leave over a lower price

Cliente storico minaccia di andarsene per un prezzo più basso · Insurance · Beginner

The case

A client who has managed his company's insurance portfolio with you for 8 years tells you a competitor offered the same coverage for 25% less. He asks you to match the offer before the renewal deadline, one week away, or he'll switch companies. Matching would mean selling below the actual cost of the risk. What do you do?

Un cliente che gestisce il portafoglio assicurativo della sua azienda con te da 8 anni ti dice che un concorrente gli ha proposto la stessa copertura al 25% in meno. Ti chiede di pareggiare l'offerta entro la scadenza del rinnovo, tra una settimana, altrimenti cambia compagnia. Pareggiare significherebbe vendere sottocosto rispetto al rischio reale. Cosa fai?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Longtime client threatens to leave over a lower price" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Is there one correct answer to "Longtime client threatens to leave over a lower price"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

Do I need to pay to try this case?

You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

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