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The client mandates their portal: integrating costs more than the margin

Il cliente impone il suo portale: integrarsi costa più del margine · Logistics · Beginner

The case

Your second-largest client, 18% of warehouse revenue, requires all logistics suppliers to migrate to its new supply chain portal within six months: full EDI integration, proprietary labels, automatic penalties for every deviation and a tighter service level. Your IT quote for the integration is 120,000€, the annual margin on that client is 95,000€. No other client asks for anything similar, but two are watching: if it works, they will ask too. Refusing means losing the client within the year. How do you structure the decision?

Il tuo secondo cliente, il 18% del fatturato del magazzino, impone a tutti i fornitori logistici il passaggio al suo nuovo portale di supply chain entro sei mesi: integrazione EDI completa, etichette proprietarie, penali automatiche per ogni scostamento e un service level più stretto. Il preventivo del tuo IT per l'integrazione è di 120.000€, il margine annuo su quel cliente è di 95.000€. Gli altri clienti non chiedono nulla di simile, ma due stanno osservando: se funziona, lo chiederanno anche loro. Rifiutare significa perderlo entro l'anno. Come imposti la decisione?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "The client mandates their portal: integrating costs more than the margin" problem-solving case on Grace?

It is a expert-level Logistics case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Is there one correct answer to "The client mandates their portal: integrating costs more than the margin"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Logistics. The expert difficulty makes it an accessible starting point.

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