Problem Solving › Logistics
Il reso gratuito imposto dal cliente che ti mangia il margine · Logistics · Beginner
Your main client, a fashion marketplace whose logistics you run, is imposing free no-questions returns for its shoppers starting next quarter, and expects the operational cost of returns to stay within the current tariff. The numbers: returns are already 18% of volumes and will grow with free returns (industry benchmarks say toward 28-35%), each return costs triple an outbound shipment (reverse transport, quality check, reconditioning, restocking), and the contract expires in 14 months. At unchanged tariffs, your margin on the client goes from 9% to negative. The client knows it and counts on the fact that 40% of your warehouse works for them. How do you set up the negotiation?
Il tuo cliente principale, un marketplace di moda per cui gestisci la logistica, impone dal prossimo trimestre il reso gratuito e senza domande ai suoi acquirenti, e pretende che il costo operativo dei resi resti dentro la tariffa attuale. I numeri: i resi sono già il 18% dei volumi e cresceranno con la gratuità (i benchmark di settore dicono verso il 28-35%), ogni reso costa il triplo di una spedizione (trasporto inverso, controllo qualità, ricondizionamento, reimmissione), e il contratto scade tra 14 mesi. A tariffa invariata, il tuo margine sul cliente passa dal 9% a un numero negativo. Il cliente lo sa e conta sul fatto che il 40% del tuo magazzino lavora per lui. Come imposti la partita?
Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.
It is a expert-level Logistics case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.
No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.
Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.
Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Logistics. The expert difficulty makes it an accessible starting point.
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