Scenarios › Customer Success
Email di re-engagement cliente inattivo · Customer Success · Advanced · 250 XP
A paying customer has stopped logging in and stopped responding to check-ins. The user must craft a re-engagement email that surfaces value without sounding like a threat.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
A paying customer has stopped logging in and stopped responding to check-ins. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Grace analyzes your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.
Completing this advanced scenario earns up to 250 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.
You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Inactive Customer Re-engagement", read the feedback and retry with a stronger prompt.
All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.
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