Scenarios › Customer Success
Customer Success · Advanced · 250 XP
A paying customer has stopped logging in and stopped responding to check-ins. The user must craft a re-engagement email that surfaces value without sounding like a threat.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.
A paying customer has stopped logging in and stopped responding to check-ins. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Grace analyses your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.
Completing this advanced scenario earns up to 250 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.
No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Inactive Customer Re-engagement", read the feedback and retry with a stronger prompt.
All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.
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Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.