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NPS Survey Results Analysis

Analisi risultati NPS survey · Customer Success · Beginner · 100 XP

The quarterly NPS survey results are in. The user must analyze scores and verbatim comments, identify the key drivers of promoter and detractor behavior, and translate findings into a prioritized action plan.

Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "NPS Survey Results Analysis" scenario on Grace?

The quarterly NPS survey results are in. It is a beginner-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.

What should a strong prompt for this scenario include?

Assign the AI a precise role, give the key facts of the situation, state a verifiable objective, declare constraints (length, tone, what to avoid), and ask for the exact output format you need. Grace scores each of these elements separately.

Which AI tools does this scenario work with?

All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.

How is my prompt evaluated on "NPS Survey Results Analysis"?

Grace analyzes your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.

Is this scenario part of a learning path?

It is a standalone exercise you can play anytime; Customer Success learning paths on Grace group related scenarios into a structured progression toward certification.

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