Scenarios › Customer Success

Customer Churn Root Cause Analysis

Customer Success · Advanced · 250 XP

Churn has increased 40% quarter over quarter. The user must conduct a structured root cause analysis using stated reasons, segment, tenure, feature usage, NPS, exit interviews and support ticket patterns, then present findings and recommended interventions to the CS leadership team.

Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.

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Frequently asked questions

What is the "Customer Churn Root Cause Analysis" scenario on Grace?

Churn has increased 40% quarter over quarter. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.

How is my prompt evaluated on "Customer Churn Root Cause Analysis"?

Grace analyses your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.

How many XP is "Customer Churn Root Cause Analysis" worth?

Completing this advanced scenario earns up to 250 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.

Do I need to pay to try this scenario?

No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Customer Churn Root Cause Analysis", read the feedback and retry with a stronger prompt.

Which AI tools does this scenario work with?

All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.

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• Monthly Customer Health Score Report
• Structuring a Customer Advisory Board
• 30-Day Post-Implementation Check-in
• Recovering from a Negative NPS from Enterprise Client

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