Scenarios › Customer Success
Root cause analysis churn cliente · Customer Success · Advanced · 250 XP
Churn has increased 20% this quarter. The user must conduct a structured root cause analysis using exit interviews, usage data, and support ticket patterns, then present findings and recommended interventions to the CS leadership team.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
Churn has increased 20% this quarter. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Grace analyzes your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.
Completing this advanced scenario earns up to 250 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.
You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Customer Churn Root Cause Analysis", read the feedback and retry with a stronger prompt.
All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.
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