Scenarios › Customer Success
Customer Success · Beginner · 100 XP
A customer success manager must present the quarterly business review to an enterprise client. It has been a mediocre year: they use the product but are not hitting their goals, and renewal is 6 months away. The user must build a QBR deck that covers account health, key wins and risks, usage metrics, and the priorities for next quarter.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.
A customer success manager must present the quarterly business review to an enterprise client. It is a beginner-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Grace analyses your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.
Completing this beginner scenario earns up to 100 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.
No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Customer Success QBR Deck", read the feedback and retry with a stronger prompt.
All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.
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