Scenarios › Customer Success
Customer Success · Advanced · 250 XP
A new enterprise client with 12 locations and 800 users is starting implementation. The user must build an onboarding plan that accounts for the complexity of multi-site rollout, trains regional champions, manages executive sponsor engagement, and tracks adoption across locations.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.
A new enterprise client with 12 locations and 800 users is starting implementation. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Completing this advanced scenario earns up to 250 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.
It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The advanced difficulty makes it a solid test for experienced prompt writers.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.
No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Onboarding Plan for Multi-Site Enterprise Client", read the feedback and retry with a stronger prompt.
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