Scenarios › Customer Success
Analisi salute account portfolio clienti · Customer Success · Advanced · 250 XP
The CS team manages 140 accounts but has no systematic way to prioritize attention. The user must build a customer health scoring model that combines product usage data, support ticket frequency, NPS, and contract value, producing a tiered priority list for the team.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
The CS team manages 140 accounts but has no systematic way to prioritize attention. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Customer Portfolio Health Analysis", read the feedback and retry with a stronger prompt.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.
It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The advanced difficulty makes it a solid test for experienced prompt writers.
Completing this advanced scenario earns up to 250 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.
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