Scenarios › Customer Success
Piano di expansion revenue nei clienti esistenti · Customer Success · Advanced · 250 XP
The company's NRR is 105% but the CEO wants to reach 120%. The user must build an expansion plan that identifies upsell and cross-sell triggers within the existing customer base, designs the motion, and creates playbooks for the CS team to execute.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.
The company's NRR is 105% but the CEO wants to reach 120%. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.
Assign the AI a precise role, give the key facts of the situation, state a verifiable objective, declare constraints (length, tone, what to avoid), and ask for the exact output format you need. Grace scores each of these elements separately.
It is a standalone exercise you can play anytime; Customer Success learning paths on Grace group related scenarios into a structured progression toward certification.
It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The advanced difficulty makes it a solid test for experienced prompt writers.
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