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Churn Root Cause Analysis: Last 6 Months

Analisi delle cause di churn degli ultimi 6 mesi · Customer Success · Beginner · 100 XP

Twelve customers churned in the last six months, representing €420K in ARR. The user must structure a churn analysis that goes beyond stated reasons to identify the real causes, product gaps, onboarding failures, or competitive pressure, and recommends systemic fixes.

Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Churn Root Cause Analysis: Last 6 Months" scenario on Grace?

Twelve customers churned in the last six months, representing €420K in ARR. It is a beginner-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.

How is my prompt evaluated on "Churn Root Cause Analysis: Last 6 Months"?

Grace analyzes your prompt across 7 dimensions (Role, Context, Objective, Constraints, Format, Audience and Efficiency) and returns a 0-100 score, a percentile against other players and specific coaching feedback in about 10 seconds.

How many XP is "Churn Root Cause Analysis: Last 6 Months" worth?

Completing this beginner scenario earns up to 100 XP. XP accumulates toward your level on Grace and unlocks badges and the certification exam.

Do I need to pay to try this scenario?

You get 5 free evaluations every day, zero credit card required. That is enough to attempt "Churn Root Cause Analysis: Last 6 Months", read the feedback and retry with a stronger prompt.

Which AI tools does this scenario work with?

All of them. You train the prompt, and a great prompt works with ChatGPT, Claude, Gemini, Copilot, Mistral or any model your company uses: the 7 dimensions are model-independent.

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