Scenarios › Customer Success
Customer Success · Beginner · 100 XP
A beloved customer success manager is leaving the company and their accounts must be transferred. The user must write a transition email that introduces the new CSM, honors the relationship built by the previous CSM, and reassures the customer that nothing important will fall through the cracks.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.
A beloved customer success manager is leaving the company and their accounts must be transferred. It is a beginner-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Completing this beginner scenario earns up to 100 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.
It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The beginner difficulty makes it a good entry point, with room to chase a high score.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.
No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Email Announcing CSM Reassignment to Customer", read the feedback and retry with a stronger prompt.
From our network
AGORÀ Intelligence: Enterprise AI Governance Platform
Govern AI at scale: policies, adoption and measurable results on your data. Built for boards and C-suite.
Visit agora-intelligence.com →From the Agora Intelligence blog
📱 Download the Android app (beta) iOS coming soon
Say what you mean. Get what you need.
Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.