Scenarios › Customer Success
Customer Success · Beginner · 100 XP
Your support agent is measured on tickets closed each day and you have to write its instructions. The risk is an agent that also closes unresolved tickets, because the number goes up anyway.
Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency, with a 0-100 score and coaching feedback. 5 free evaluations a day, counted on your account when you are signed in.
Your support agent is measured on tickets closed each day and you have to write its instructions. It is a beginner-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.
Completing this beginner scenario earns up to 100 XP. XP accumulates towards your level on Grace and unlocks badges and the certification exam.
It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The beginner difficulty makes it a good entry point, with room to chase a high score.
Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.
No card needed: the free daily evaluations described above cover it, and only extra attempts beyond that cost 1 credit each. That is enough to attempt "Instructions for the Ticket-Closing Agent", read the feedback and retry with a stronger prompt.
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