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Renewal Playbook for At-Risk Contract

Playbook di rinnovo per contratto a rischio · Customer Success · Advanced · 250 XP

A €150K renewal is at risk: 3 internal champions left, usage dropped 40%, and procurement is now involved. Build the renewal playbook for the next 8 weeks.

Write the prompt you would give any AI (ChatGPT, Claude, Gemini, Copilot) to solve this real workplace scenario. Grace evaluates it in seconds across 7 dimensions: Role, Context, Objective, Constraints, Format, Audience, Efficiency: with a 0-100 score and coaching feedback. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Renewal Playbook for At-Risk Contract" scenario on Grace?

A €150K renewal is at risk: 3 internal champions left, usage dropped 40%, and procurement is now involved. It is an advanced-level Customer Success training scenario: you write the prompt you would give an AI to handle this situation, and Grace scores it from 0 to 100 with coaching feedback.

Who is "Renewal Playbook for At-Risk Contract" for?

It is designed for Customer Success professionals and anyone who wants to handle this kind of situation with AI. The advanced difficulty makes it a solid test for experienced prompt writers.

Is this scenario part of a learning path?

It is a standalone exercise you can play anytime; Customer Success learning paths on Grace group related scenarios into a structured progression toward certification.

What should a strong prompt for this scenario include?

Assign the AI a precise role, give the key facts of the situation, state a verifiable objective, declare constraints (length, tone, what to avoid), and ask for the exact output format you need. Grace scores each of these elements separately.

Can I retry "Renewal Playbook for At-Risk Contract" to improve my score?

Yes. Read the coaching feedback, strengthen the weak dimensions and submit again: your best score is what counts. When you clear it, 8 related Customer Success scenarios are waiting.

Related Customer Success scenarios

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• QBR After a Negative Year with Enterprise Client
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• Escalation: Customer Threatens Legal Action
• Monthly Customer Health Score Report
• Structuring a Customer Advisory Board
• 30-Day Post-Implementation Check-in
• Recovering from a Negative NPS from Enterprise Client

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