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Customer Success Manager

Full-time · Remote (IT/EU) · Talent pool: opens as we grow

You make sure Grace customers get real results: onboarding, adoption, renewal. Their success is ours.

What you will do

• Lead onboarding of new customers and teams
• Track adoption and step in before a problem grows
• Build relationships that lead to renewal
• Gather needs and bring them to product
• Measure account health and satisfaction

What we are looking for

• 2+ years in customer success or account management
• Empathy and problem-solving skills
• Focus on customer outcomes
• Fluent Italian and English
• Bonus: SaaS or training experience

Think you qualify?

For engineering roles the selection is already open: 5 real senior scenarios evaluated by Grace's AI, scored out of 100, retries allowed. Test your skills now →

Interested? Send your CV or LinkedIn profile to [email protected]: when we start hiring, we call first those who stepped forward.

Other positions

• Engineering Manager / Tech Lead
• Senior Full-Stack Engineer
• Senior AI Engineer (LLM & Evaluation)
• Senior Backend Engineer (Laravel)
• Senior Frontend Engineer (React)
• Senior Mobile Engineer (Capacitor)

Say what you mean. Get what you need.

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