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Customer Support Specialist

Full-time / Part-time · Remote · Talent pool: opens as we grow

You are the first response for Grace users: fast, clear, kind to people. You solve, explain and turn a problem into trust.

What you will do

• Answer user requests across multiple channels
• Solve problems and explain features clearly
• Flag bugs and recurring themes to the team
• Keep the knowledge base and FAQ updated
• Deliver support that leaves a mark

What we are looking for

• Excellent written communication and patience
• Ability to explain technical things simply
• Fluent Italian and English
• Reliability and a service mindset
• Bonus: support or help-desk experience

Think you qualify?

For engineering roles the selection is already open: 5 real senior scenarios evaluated by Grace's AI, scored out of 100, retries allowed. Test your skills now →

Interested? Send your CV or LinkedIn profile to [email protected]: when we start hiring, we call first those who stepped forward.

Other positions

• Engineering Manager / Tech Lead
• Senior Full-Stack Engineer
• Senior AI Engineer (LLM & Evaluation)
• Senior Backend Engineer (Laravel)
• Senior Frontend Engineer (React)
• Senior Mobile Engineer (Capacitor)

Say what you mean. Get what you need.

Grace Certified, the AI coach that trains and certifies your prompt engineering, by Agora Intelligence.