Problem Solving › Customer Success

You sold a feature that doesn't exist

Hai venduto una funzione che non esiste · Customer Success · Beginner

The case

A salesperson on your team closed an important deal promising the client a feature the product doesn't have and isn't on the roadmap. The client signed counting on that feature and onboarding starts in a week. What do you do?

Un commerciale del tuo team ha chiuso un contratto importante promettendo al cliente una funzionalità che il prodotto non ha e che non è in roadmap. Il cliente ha firmato contando su quella funzione e l'onboarding inizia tra una settimana. Cosa fai?

Read the case, write how you would solve it, in free text, no prompt required, and Grace's AI judges whether your solution actually works, solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "You sold a feature that doesn't exist" problem-solving case on Grace?

It is a beginner-level Customer Success case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works, and tells you what is still uncovered.

Is there one correct answer to "You sold a feature that doesn't exist"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Customer Success. The beginner difficulty makes it an accessible starting point.

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