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The promise of a salesman who's gone

La promessa del venditore che non c'era più · Customer Success · Beginner

The case

A client claims 'at signing we were guaranteed free lifetime updates'. The salesman who handled the deal left the company, the contract has no trace of the promise, but the client has an email from the salesman mentioning it. The update is worth €4,000/year. The client is important and furious. What do you do?

Un cliente ti contesta che 'al momento della firma ci era stato garantito l'aggiornamento gratuito a vita'. Il venditore che seguì la trattativa ha lasciato l'azienda, nel contratto non c'è traccia della promessa, ma il cliente ha una email del venditore che la menziona. L'aggiornamento vale 4.000€/anno. Il cliente è importante e furioso. Cosa fai?

Read the case, write how you would solve it, in free text, no prompt required, and Grace's AI judges whether your solution actually works, solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "The promise of a salesman who's gone" problem-solving case on Grace?

It is a beginner-level Customer Success case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works, and tells you what is still uncovered.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Is there one correct answer to "The promise of a salesman who's gone"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

Do I need to pay to try this case?

You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

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