Problem Solving › Customer Success

The outage is your fault and clients are furious

Il disservizio è colpa tua, i clienti sono furiosi · Customer Success · Beginner

The case

Your team's error caused a 36-hour outage of the service your 200 business clients use daily. Service is restored, but the phones are flooded with complaints, 12 clients formally requested refunds and 3 threatened to cancel. How do you handle the day after?

Un errore del tuo team ha causato 36 ore di interruzione del servizio che i tuoi 200 clienti business usano ogni giorno. Il servizio è ripristinato, ma il centralino è intasato di reclami, 12 clienti hanno chiesto formalmente il rimborso e 3 hanno minacciato la disdetta. Come gestisci il giorno dopo?

Read the case, write how you would solve it, in free text, no prompt required, and Grace's AI judges whether your solution actually works, solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "The outage is your fault and clients are furious" problem-solving case on Grace?

It is a beginner-level Customer Success case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works, and tells you what is still uncovered.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered, without revealing the solution, so you can strengthen your plan and try again. After you solve it, 6 more Customer Success cases are waiting.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Customer Success. The beginner difficulty makes it an accessible starting point.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

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