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Renewing your most important contract

Il rinnovo del contratto più importante · Customer Success · Advanced

The case

In 90 days the three-year contract with your biggest client (35% of revenue) expires. The new procurement manager, there for 6 months, has already signaled 'everything is under discussion' and invited three of your competitors to bid. Service has always been good but the old contact, your internal sponsor, retired. How do you set up the 90 days?

Tra 90 giorni scade il contratto triennale col tuo cliente più grande (35% del fatturato). Il nuovo responsabile acquisti, arrivato da 6 mesi, ha già fatto sapere che 'tutto è in discussione' e ha invitato tre tuoi concorrenti a presentare offerte. Il servizio è sempre stato buono ma il vecchio referente, tuo sponsor interno, è andato in pensione. Come imposti i 90 giorni?

Read the case, write how you would solve it, in free text, no prompt required, and Grace's AI judges whether your solution actually works, solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Renewing your most important contract" problem-solving case on Grace?

It is an advanced-level Customer Success case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works, and tells you what is still uncovered.

Do I need to pay to try this case?

You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

How much XP is this case worth?

Solving a advanced case earns up to 100 XP on the first successful solution. Failed attempts and repeat solutions earn much less: the reward is for cracking it.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered, without revealing the solution, so you can strengthen your plan and try again. After you solve it, 6 more Customer Success cases are waiting.

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