Problem Solving › Insurance
Errore di sistema genera polizze duplicate con dati sbagliati · Insurance · Beginner
An update to the management system generated, overnight, duplicate policies with incorrectly calculated premiums for about 300 clients. Some have already had the wrong charge hit their account. The problem was discovered the next morning from a report, not from internal monitoring. How do you handle the first hours of the incident?
Un aggiornamento del sistema gestionale ha generato, durante la notte, polizze duplicate con premi calcolati erroneamente per circa 300 clienti. Alcuni hanno già ricevuto l'addebito sbagliato sul conto. Il problema è stato scoperto la mattina dopo da una segnalazione, non dal monitoraggio interno. Come gestisci le prime ore dell'incidente?
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