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System error generates duplicate policies with wrong data

Errore di sistema genera polizze duplicate con dati sbagliati · Insurance · Beginner

The case

An update to the management system generated, overnight, duplicate policies with incorrectly calculated premiums for about 300 clients. Some have already had the wrong charge hit their account. The problem was discovered the next morning from a report, not from internal monitoring. How do you handle the first hours of the incident?

Un aggiornamento del sistema gestionale ha generato, durante la notte, polizze duplicate con premi calcolati erroneamente per circa 300 clienti. Alcuni hanno già ricevuto l'addebito sbagliato sul conto. Il problema è stato scoperto la mattina dopo da una segnalazione, non dal monitoraggio interno. Come gestisci le prime ore dell'incidente?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "System error generates duplicate policies with wrong data" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Insurance cases are waiting.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Insurance. The beginner difficulty makes it an accessible starting point.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

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