Problem Solving › Insurance

Suspicious policy change request

Richiesta di modifica polizza sospetta · Insurance · Beginner

The case

You receive an email requesting an IBAN change for a life insurance policy refund, apparently from the client, but with a different writing tone than usual and a small discrepancy in the email address compared to the one on file. The amount involved is significant. How do you handle the request before executing it?

Ricevi una richiesta via email di cambio IBAN per il rimborso di una polizza vita, apparentemente dal cliente, ma con un tono di scrittura diverso dal solito e una piccola discrepanza nell'indirizzo email rispetto a quello registrato. L'importo in gioco è rilevante. Come gestisci la richiesta prima di eseguirla?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Suspicious policy change request" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Insurance. The beginner difficulty makes it an accessible starting point.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Insurance cases are waiting.

How much XP is this case worth?

Solving a beginner case earns up to 80 XP on the first successful solution. Failed attempts and repeat solutions earn much less — the reward is for cracking it.

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