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Renewal blocked by a technical issue, client at risk of losing coverage

Rinnovo bloccato da un problema tecnico, cliente a rischio di restare scoperto · Insurance · Beginner

The case

A client's policy expires in 48 hours. Automatic renewal is blocked by an error in the personal data transferred from the old system, and the IT ticket has no resolution estimate. The client hasn't been notified yet and risks being left without insurance coverage if the problem isn't resolved in time. How do you handle the situation?

La polizza di un cliente scade tra 48 ore. Il rinnovo automatico è bloccato da un errore nei dati anagrafici trasferiti dal vecchio sistema, e il ticket IT non ha una stima di risoluzione. Il cliente non è stato ancora avvisato e rischia di restare senza copertura assicurativa se il problema non si risolve in tempo. Come gestisci la situazione?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Renewal blocked by a technical issue, client at risk of losing coverage" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Is there one correct answer to "Renewal blocked by a technical issue, client at risk of losing coverage"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

Do I need to pay to try this case?

You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

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