Problem Solving › Insurance
Il carrozziere spinge per gonfiare il preventivo · Insurance · Beginner
While appraising a crashed car, the policyholder's trusted body shop includes in the estimate the replacement of components that look repairable to you, hinting that it has always been done this way and that the policyholder is a good client of the agency. He asks you to close the file by the end of the day. How do you handle it?
Durante la perizia di un'auto incidentata, il carrozziere di fiducia dell'assicurato include nel preventivo la sostituzione di componenti che ai tuoi occhi risultano riparabili, e ti fa capire che si è sempre fatto così e che l'assicurato è un buon cliente dell'agenzia. Ti chiede di chiudere la pratica in giornata. Come gestisci la situazione?
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