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The client wants to surrender the life policy at the worst time

Il cliente vuole riscattare la polizza vita nel momento peggiore · Insurance · Beginner

The case

A client asks to fully surrender his with-profits life policy to buy a new car. Surrendering now would cost him penalties and the loss of a guaranteed minimum return he would not find on today's market; the policy is also his only form of retirement savings. He has already signed the dealer's quote. How do you approach the conversation?

Un cliente chiede di riscattare integralmente la sua polizza vita rivalutabile per comprare un'auto nuova. Il riscatto ora gli costerebbe penali e la perdita di un rendimento minimo garantito che sul mercato attuale non ritroverebbe; inoltre la polizza è la sua unica forma di risparmio previdenziale. Ha già firmato il preventivo dal concessionario. Come imposti il colloquio?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "The client wants to surrender the life policy at the worst time" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Is there one correct answer to "The client wants to surrender the life policy at the worst time"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Insurance. The beginner difficulty makes it an accessible starting point.

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