Problem Solving › Insurance
Rimborso richiesto per una prestazione al confine della copertura · Insurance · Beginner
A policyholder requests reimbursement for a physiotherapy cycle prescribed after surgery. The policy covers post-surgical rehabilitation but excludes maintenance treatments: the medical documentation submitted uses exactly that word, even though the clinical context suggests it is genuine rehabilitation. The reimbursement is worth 1,800€ and the policyholder is on the phone waiting for an answer. How do you proceed?
Un'assicurata chiede il rimborso di un ciclo di fisioterapia prescritto dopo un intervento. La polizza copre la riabilitazione post-chirurgica ma esclude i trattamenti di mantenimento: la documentazione medica presentata usa proprio questa parola, anche se il contesto clinico suggerisce che si tratti di riabilitazione vera. Il rimborso vale 1.800€ e l'assicurata è al telefono in attesa di una risposta. Come procedi?
Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.
It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.
Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Insurance cases are waiting.
Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Insurance. The beginner difficulty makes it an accessible starting point.
Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.
All 200 problem-solving cases → · Prompt training scenarios →
From our network
Kaimaki Web — Websites That Win Customers
Custom websites, web apps and digital marketing for growing businesses.
Visit kaimakiweb.com →From the Agora Intelligence blog
📱 Download the Android app (beta) iOS coming soon
Say what you mean. Get what you need.
Grace Certified — the AI coach that trains and certifies your prompt engineering — by Agora Intelligence.