Problem Solving › Insurance

A client raging on social media over a correct denial

Il cliente furioso sui social per un diniego corretto · Insurance · Beginner

The case

A policyholder has published a long social media post accusing the insurer of never paying, with a screenshot of a reimbursement denial. The post is gathering shares and negative comments. Checking the file, the denial turns out to be correct: the invoked cover was not in the policy. The social team asks you what to reply. How do you handle the case?

Un assicurato ha pubblicato su un social un lungo post in cui accusa la compagnia di non pagare mai, con lo screenshot di un diniego di rimborso. Il post sta raccogliendo condivisioni e commenti negativi. Verificando la pratica, il diniego risulta corretto: la garanzia invocata non era in polizza. Il team social ti chiede cosa rispondere. Come gestisci il caso?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

Try to solve this case →

Frequently asked questions

What is the "A client raging on social media over a correct denial" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Is there one correct answer to "A client raging on social media over a correct denial"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Insurance. The beginner difficulty makes it an accessible starting point.

More Insurance cases

• The client urgently needs money but the paperwork is incomplete
• Suspected fraud without solid proof
• Shared liability between two policyholders of the same company
• The client wants a policy undersized for the actual risk
• Complex clauses and the risk of a non-transparent sale
• Longtime client threatens to leave over a lower price

All 200 problem-solving cases → · Prompt training scenarios →

📱 Download the Android app (beta) iOS coming soon

Say what you mean. Get what you need.

Grace Certified — the AI coach that trains and certifies your prompt engineering — by Agora Intelligence.