Problem Solving › Insurance

The cancellation that arrived three days late

La disdetta arrivata tre giorni fuori termine · Insurance · Beginner

The case

A client claims she mailed her policy cancellation on time, but the registered letter was delivered three days after the deadline and the policy renewed for a year. On the phone she is in financial difficulty and says she cannot afford the premium. The standard procedure says the date of receipt prevails. How do you handle the call and the file?

Una cliente sostiene di aver spedito la disdetta della polizza nei termini, ma la raccomandata risulta consegnata tre giorni dopo la scadenza e la polizza si è rinnovata per un anno. Al telefono la cliente è in difficoltà economica e dice che non può permettersi il premio. La procedura standard prevede che faccia fede la data di ricezione. Come gestisci la chiamata e la pratica?

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Frequently asked questions

What is the "The cancellation that arrived three days late" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Do I need to pay to try this case?

You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

How much XP is this case worth?

Solving a beginner case earns up to 80 XP on the first successful solution. Failed attempts and repeat solutions earn much less — the reward is for cracking it.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Insurance cases are waiting.

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