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A poorly worded cover generating a wave of complaints

Una garanzia scritta male genera reclami a catena · Insurance · Beginner

The case

Complaint analysis shows that an ancillary cover of the home policy, emergency assistance, generates a complaint rate five times the average: clients expect a full repair, while the cover only includes the call-out and making the property safe. The wording is formally correct but clearly misunderstood. The policy is held by 40,000 clients. How do you intervene?

Dall'analisi dei reclami emerge che una garanzia accessoria della polizza casa, l'assistenza urgente, genera un tasso di contestazioni cinque volte superiore alla media: i clienti si aspettano un intervento risolutivo, mentre la garanzia copre solo l'uscita e la messa in sicurezza. Il testo è formalmente corretto ma chiaramente frainteso. La polizza è in portafoglio a 40.000 clienti. Come intervieni?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "A poorly worded cover generating a wave of complaints" problem-solving case on Grace?

It is a beginner-level Insurance case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Do I need to pay to try this case?

You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

How much XP is this case worth?

Solving a beginner case earns up to 80 XP on the first successful solution. Failed attempts and repeat solutions earn much less — the reward is for cracking it.

Can I retry if my solution doesn't solve the case?

Yes. The feedback tells you what remains uncovered — without revealing the solution — so you can strengthen your plan and try again. After you solve it, 6 more Insurance cases are waiting.

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