Problem Solving › Customer Success
Il power user che è diventato il supporto ombra · Customer Success · Advanced
At your biggest client, an expert user has become the internal reference for your product: he answers colleagues' questions, has built internal guides and workarounds, and ticket volume from that account has collapsed. Now he announces he is changing companies in six weeks, and the contract renews in three months: without him, two hundred users are left uncovered and your team has no visibility into what only he knows. What do you do?
Nel tuo cliente più grande, un utente esperto è diventato il riferimento interno del tuo prodotto: risponde lui alle domande dei colleghi, ha costruito guide interne e workaround, e il volume di ticket da quell'azienda è crollato. Ora ti annuncia che cambia azienda tra sei settimane e il contratto è in rinnovo tra tre mesi: senza di lui, duecento utenti restano scoperti e il tuo team non ha visibilità su cosa sappia solo lui. Cosa fai?
Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.
It is a advanced-level Customer Success case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.
Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.
No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.
You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.
All 348 problem-solving cases → · Prompt training scenarios →
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