Problem Solving › Project Management
Il collaudo è passato, gli utenti dicono che non funziona · Project Management · Advanced
The new management system was tested and formally accepted by the client three weeks ago: every test in the specifications passed. But the end users, whom nobody involved in writing those tests, are rejecting it: real workflows take twice the steps they used to, two departments have quietly gone back to Excel sheets, and the client's COO, who himself signed the acceptance, now calls the project a failure. Contractually you are covered: the balance is due. But the client is strategic and word is spreading. How do you manage the coming weeks?
Il nuovo sistema gestionale è stato collaudato e accettato formalmente dal cliente tre settimane fa: tutti i test previsti dal capitolato sono passati. Ma gli utenti finali, che nessuno ha coinvolto nella scrittura di quei test, lo stanno rigettando: i flussi reali di lavoro richiedono il doppio dei passaggi di prima, due reparti sono tornati ai fogli Excel di nascosto, e il direttore operativo del cliente, che pure ha firmato l'accettazione, ora parla di progetto fallito. Contrattualmente sei a posto: il saldo è esigibile. Ma il cliente è strategico e la voce gira. Come gestisci le prossime settimane?
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